Return and Refund Policy

Change of mind

We don't offer returns, exchanges or refunds for change of mind, so please choose your board and size carefully. Not sure which one suits your grom? Send us a message through our contact form before you order and we'll help you pick.

Damaged or faulty boards

Our boards come with guarantees that cannot be excluded under the Australian Consumer Law. If your board arrives damaged, has a major fault, or isn't as described, you're entitled to a replacement or refund. For a minor problem, we may offer a repair instead.

Please check your board when it arrives. If something's wrong, send us a message through our contact form with your order number. We'll reply by email so you can send through a few photos of the problem, and let you know what happens next, including how and where to send it back. We'll cover return shipping for faulty or damaged boards.

Please don't send anything back without contacting us first.

Refunds

Once an approved return has been received and inspected, we'll refund your original payment method within 10 business days. Your bank may take a few extra days to process it.